I can't enter the Hollow [SOLVED]

RaeCollins

Today i was going to start playing in-game, but after i had logged in, I found that i couldn't enter it. All that was there was a black screen and a Choose File option, not unlike what you can click in Custom Scene to pull up pictures.
I took a screenshot of it:

And I have also refreshed and logged out in hopes of fixing the problem. If you have any answers or advice to fix it, please tell me.
UPDATE: I tried out the 2.0 teaser and that worked, but the 1.0 version is not.
UPDATE!!: It is now workign again after over two hours of trying.

RaeCollins

Teresa replied at 2018-6-13 14:11
Cool! Can you do me a favor and try logging out and back into the *forum* in non-incognito mode, l ...

Hmm, just tried and it didn't work.

RaeCollins

If you zoom into the bottom right corner, you can see the Choose File option.

Teresa

Is it before or after it loaded? Before or after the 'one moment' screen? I'll try to replicate the problem in Chrome.

RaeCollins

Teresa replied at 2018-6-13 13:54
Is it before or after it loaded? Before or after the 'one moment' screen? I'll try to replicate the  ...

After you log in and click whether you want to try out the 1.0 version or the 2.0 teaser. Once i click the 1.0 game, it doesn't even show the 'one moment' screen. It just goes straight to the above picture.

Teresa

RaeCollins replied at 2018-6-13 14:00
After you log in and click whether you want to try out the 1.0 version or the 2.0 teaser. Once i c ...

So far seems to be working for me in Chrome, at least in private browsing. Try opening a private browsing window and playing through there.

Is there another device you can try to play on?

ETA: do you have any kind of browser blockers enabled?

RaeCollins

Teresa replied at 2018-6-13 14:04
So far seems to be working for me in Chrome, at least in private browsing. Try opening a private b ...

I'll try it.

Michal

i was in-game and when i refreshed i got this same screen. i had to log back in via forums in order to get back in game. i'm also using chrome.

RaeCollins

Michal replied at 2018-6-13 14:07
i was in-game and when i refreshed i got this same screen. i had to log back in via forums in order  ...

I'll try that again and see if it works.

Nighty

Sometimes going Incognito mode does that. Best to avoid using it.

RaeCollins

Teresa replied at 2018-6-13 14:04
So far seems to be working for me in Chrome, at least in private browsing. Try opening a private br ...

I went into Google Chrome incognito mode and it worked. In the default mode, it doesn't.