We had enabled firewall, what does that mean?

Fzrasu

To make the community more secure and more fair, we enabled firewall, its a cloud service to help us stopping suspicious ip address and suspicious devices.
How it works?

Above is an example, if i login the forum normally, it means i logged in with real ip and real device, nothing wrong with that at all.

If i used some vpn or proxy, i might be able to hide my ip and/or my device id, so if i only faked my ip or only hide my device id,  i am fine too.
However, when i both hided my device and faked my ip, i got rejected.

Oh my gosh, you guys can actually read my device id? nah, no worries, it's not your computer id nor your mobile id, but your browser id. So if you believe its not safe here, just re-install your browser, you got a brand new device id,  well, all other websites can read your device id too though.

So, why do people use vpn or proxy to hide their real ips and devices? for security of course, in this way, they are hiden themselves.

for example, we had limit 24 hour register on one ip to 2, means you can create 2 accounts a day, but i want to create 30 a day, what should i do? fake my ip of course, its totally ok if you just wanted one or two more accounts, but its not fair if someone created 5-6 accounts a day,  they might be able to cheat on contest votes, ban hopping, or even spamming.

Another example is Password guessing.  as you might have noticed, if i tried logging in with wrong username or password more than 5 times, the forum would stop me from more guessing in 15 minutes. However, if i changed my ip, cleared my history, faked my device id, i will be able to try another 5 times, and another 5 more...

There might be mistakes though, so if you believe your accounts got rejected wrong, just send me an emal ([email protected]) telling me your username, i will try what i can do, however, if you have more than 6 accounts, i will only try setting 3 of them free.

Teresa

LegoKH2780 replied at 2018-6-27 20:45
It claims your password is invalid.  That happened to every single one of my characters, even thou ...

Thanks, I had that same issue. Luckily, I was still logged in on one of my devices and was able to change my password in the account settings using my normal password to authenticate.

If you are still logged in on a device,change your password through the settings as normal

If you are not logged in on any device, reset your password through the password recovery email form on-site. You might have to have already verified your email address beforehand, though. (I don’t remember if it’s possible to play without verifying your email, so just try it)

Otherwise... well, you’re out of luck for now, I suppose.

wintersballad

You just have to "reset" your password and input the same one.

Pumpkin

What is a fake device? What if I want to use my cell phone to login to the forum page, or log in on a school computer or my laptop, would these be considered as real devices or fake? Will I just have to use my home computer to log in?

rosesnsunshine

Yup the password invalid thing happened to me too today. It took me like 15 mins of attempts to be able to log in. If I have this problem again, how do I deal with it? I don't know how all this tech stuff works so any help would be great.

Teresa

You don’t have to reset your password, just log out and login again and you are all good

With all due respect, Su, that doesn’t make sense. You don’t even realize that you have the problem until you are already logged out and trying to log back in.

wanderlust

thanks su

PixieDelRey

thank you su for all your work to keep the community safe!